Lastman's Bad Boy Superstore

I bought a mattress on March 8th, after I brought it home and unpacked it I found the stitches that are holding the cushion together are either falling off or not there at all. I called customer service and I was told to make pictures and email the pictures to them. Its March 29, and after several calls to customer service, still nothing has happened. I don't know how long I'm going to have to wait and why its possible and acceptable to sell a defective and poor quality product. I have no money back and received poor customer service. If you want to waste your money and your time go to Bad Boy.