We ordered two 3 seater couches leather from Last Man's bad boy in Mississauga on June 02. When we placed the order the sales person told us they had a promotion on for a week but if ordered in the next day or two we could receive the couches by the end of June. We were selling our existing couches at the end of the month so we went ahead and placed the order on June 2. The delivery was supposed to be for June 28. June 28 came and went and we didn't hear anything. I called the store on the 29th and complained to the manager Tina that i hadn't received the couches. She initially said, it was because i hadn't come in and paid the remainder on the account that they gave our couches to the next customer on the list. When i challenged that theory saying "Why would you give away couches that we have paid a deposit on without notifying me that i needed to pay the balance" she changed her story. She pretended to check the system and changed the reason to be "Actually, there were only 4 couches that came in and yours are delayed from the manufacturer". i insisted that you don't tell a client on the day after their scheduled delivery that your couches are delayed. i said until when are they delayed and she couldn't give me a straight answer again but said around mid July. Mid July came and went and still no couches and no call until i called in. i was furious and called in again and she insisted they would be here end of the month and gave me a $50 credit towards the balance for the inconvenience. needless to say, end of July came and went and we cancelled the order. never got use of the $50 credit, wasted 2 months without couches as we had sold our old couches and no apology or any sort of service compensation from bad boy. NEVER AGAIN.
- Approximate cost of services:
- $2,000.00