New update: We still continue to wait for Aya to fix problems with our cabinetry that was initially installed one month ago. Process continues to be long. I do believe that the company will fix this however the process continues to be frustrating and long. Especially frustrating as we have paid them in full for all cabinets.
We chose Aya after obtaining a good reference from a friend and co-worker about the company. Product selection was also great. I will post a full account of our problems with the company shortly. We have had our kitchen installed (10 weeks after initial order) and are still waiting for someone to get back to us about items still left unfinished/incorrect. The key to dealing with this company is to ensure you have a good designer. From what we've heard there are good ones. The designer we had (Edson) was not very good and we're now paying for it with some incorrect cabinets and gables ordered based on his suggestions. The response from the company for these items has been very slow and frustrating. Once you pay in full you have no negotiating power (aside from maybe getting your credit card company to help you out...which still may be an option for us if things do not get resolved shortly). Crossing our fingers that this will get resolved soon. Not all was bad..the installer we had (Igor) did a fantastic job and went above and beyond to make us happy, despite some of the problems we're having. I will expand this review shortly (no time right now) but the short of it is if your using Aya, don't deal with Edson and make sure you get Igor for the install. Also make sure you have lots of time as the comapny's lead times are very long.
- Approximate cost of services:
- $18,000.00
- What could this company do to improve their services?
- Focus more on the customer. We have been the ones doing all the follow up with no ownership at all by the company.