Avenue Road Roofing

Professionalism and attention to detail are what impressed me the most about Avenue Road Roofing. I had booked my new roof approximately 3 months ahead in order to come at the end of a 2nd floor renovation that was scheduled to end in September. During that time ARR sent an engineer to examine our attic to insure that there were no structural issues and subsequently a start date was set for early October. I chose ARR after reading several HomeStars reviews and discovered that most were favourable and there were many comments on how careful they were to protect the clients property from unnecessary damage. I have a corner property with a rather large front and back garden that I was concerned might get damaged during the removal of the old shingles. My fears were quickly put to rest when the crew arrived on time and methodically removed planters and chairs etc. that might be in harms way and proceeded to cover all vulnerable surfaces.
Seb, the Forman, listened to all my concerns and then instructed his crew accordingly. The work began and continued to well after dark so the house was more or less finished that first day. The garage roof would have to wait as there was rain in the forecast for the following morning. As it turned out, the rain held off and the ARR crew arrived at noon and the garage roof was completed before dark.
My only criticism is that the clean up crew could have been a little more thorough. A final walk-threw to remove stray shingles and plastic wrapping and a final sweeping to remove the ubiquitous grit on both mine and my neighbours property would have been appreciated.
A couple of days later Tas arrived to do a final inspection of the work and found 4 issues that would need to be corrected before the project could be brought to its end. Unfortunately, the next day (Sunday Oct.15th,) a severe wind and rain storm brought two large limbs from our 70 year old Norway maple crashing down into our front yard. One of the limbs just “nicked” the edge of the porch roof damaging one shingle before crushing the eavestrough and smashing the front steps. The next day I called Jason, the project manager at ARR and asked if his crew could repair the damage as I was concerned about my warranty being null and void if the insurance company handled the repair. He assured me that his men would assess the damage when they came to complete the repairs Tas had discovered.
Early the next morning two gentlemen from ARR arrived and informed me that only the shingle was damaged and that the roof boards and protective cladding were fine. He replaced the shingle, at no charge, and finished the work that Tas had indicated. They even cleaned out my garage roof eavestroughs; I was very pleased.
Avenue Road Roofing has been a pleasure to deal with from start to finish. No detail was overlooked, no request went unanswered, truly a first class company.