Avenue Moving & Storage Ltd

Terrible company. Ordered furniture from Restoration Hardware and this was the company that delivered. Like many have mentioned, they only do deliveries in certain areas on certain days so you have to take the earliest day they give you or else wait a while.

They gave me a a day and time window, and told me I had to book the condo elevator for then, which I did. They showed up an hour early, so the service driveway had a van in it. They said they could only deliver if the elevator was booked, and could not do so from the condo driveway due to rules and regulations.

I understood this was likely due to liability risks, but they were early, so I asked them to give me a few minutes and I'd get the person to move the van. The delivery guy said too bad they will have to deliver another day. I stressed that I would get the van moved and he again said no and repeated they would have to come back another day. I got angry at this point and told him I booked the elevator for the time they told me, and they showed up at another time.

While I went upstairs to get the van people to move it, the delivery guy called me repeatedly. I refused all the calls because I knew he would tell me he was leaving. The van was moved and the furniture delivered and installed the furniture with a lot of attitude.

The delivery guy was rude and aggressive, and didn't care at all about the delivery, just getting getting his route done. I would never hire this company for moving, and will avoid any stores that use them for delivery services. The stress is not worth it.