Using a moving company for deliveries?
Purchased a sofa and coffee table at urban barn, was told I'd be contacted once the sofa was available for delivery. The delivery co calls and can only provided a time frame of 10-6? seriously you start deliveries at 10am and go only until 6pm? so that cancels out most of the weekdays, I suggest a day my wife is off and am flatly told they don't deliver in my area that day, seriously? you're a delivery company that's what you do. losing a days pay to take delivery of a sofa I paid for just to accommodate the delivery company is not something I'm prepared to do, so we may end up cancelling the entire order. Luckily Urban barn's service as been great and they are trying to work something out.
I don't understand why you would use a moving company as a delivery provider, especially such a small company that clearly cannot schedule and doesn't service daily the GTA, let them stick to moving as they seem to get decent reviews for this service. Really hoping Urban Barn has some sway otherwise we won't have enough seating over the holidays.
- Approximate cost of services:
- $100.00
- Company Response
Our apologies for your bad delivery experience. We will be sure to review your concerns with our teams to ensure this does not happen again.
Scott