Laara and Andy from Avenue Insulation provided a level of customer service that I've never even heard of, let alone had the pleasure to experience. First off, Laara ALWAYS answers the phone. This is such a simple courtesy/luxury that I've grown to truly appreciate; almost every other contractor or renovator I've ever contacted for estimates or information goes straight to voicemail. On top of this, she is extremely friendly and accommodating. Speaking of accommodating, then there's Andy...
The reason I was willing to pay a premium for spray foaming is that the old fibreglass stuff in my new home gives me hives. When the cleanup crew left behind a bit of old insulation, Andy himself returned to my property within 24 hours - on a Sunday morning - to set things right. The guy put in almost 5 EXTRA HOURS of work to remove all traces of fluffy pink stuff to my satisfaction. Who DOES that?!
The 'other guys' who spray the same purple Wall-Tite Eco foam might get all the media attention, and I did get an almost-identical quote from them for the same work. But there's no way they could have provided that kind of service or paid that much attention to a single (and rather small-time) customer. No way. As a matter of fact, about the only negative thing I can say about Avenue Insulation is that they've raised my expectations for customer service to such a level that every other home renovation company I contact in the future (and I'm going to need to contact many of them) is doomed to disappoint me in that regard.
If you're thinking of going with spray foam (even after that fear-mongering CBC Marketplace special about it), give Avenue Insulation a call. Seriously, do it now.
- Approximate cost of services:
- $4,500.00
- Company Response
LOL not everyone gets a direct response like you did Bob! especially during peak season when everyone seems to call at the same time. Here the answer machine is indeed our friend. Likewise workload compels us to tighten up our borders especially with fall/winter demand, where some jobs invariably go the wayside. We simply can't get to them all, nor service beyond our capacity... and always appreciate when customers don't take this personally. So please don't put us on a pedestal ie) not turn this review site into a 'cult of the personality' we're just doing the best we can. Proper installation is the hallmark of this industry, so customers are reassured when its done right, or put right by a company that stands by their work. It's only when shortcuts get taken with sprayfoam, that customers are compromised as rightfully conveyed by the CBC. Thanks for mentioning it! We feel confident with our approach (so long as Andy gets his Sundays back) and greatly appreciate informative reviews which help everyone in the end. Thanks for a wonderful review Bob. It's been great working with you!