Poor intake up front leads to unnecessary assessment fee and no real fix
I told the receptionist that I had an HVAC pro say the hot water mixer needed replacing by a plumber. I said I had a picture of the piece needing a replacement.
They sent a HVAC, non-plumber, out to diagnose the same problem. He was a really nice guy, but just the wrong guy. He told me that I need to get my hot water mixer replaced by plumber. He was able to loosen the mixer enough that it works temporarily, but it's a ticking, cold-water time-bomb. $190 diagnostic fee, and I still need to book a plumber to fix the mixer.
May I suggest improving the information intake at the front end so you're not wasting your own staff's time, as well as your client's time and money. I was clear with what I needed.
- Approximate cost of services:
- $190.00
- Company Response
Hi Anthony. Thank you for your feedback. We take this seriously. One of our managers will reach out to you shortly.