Last weekend, my wife emailed me that the furnace had stopped working. When I returned home Sunday evening I checked a few possible problems that I knew of but then had to call the Atlas repair people. As my 23 year old Carrier furnace and AC unit had been installed by Atlas originally, I have used them for the occasional issue through the years as well as checkups. The repairman arrived promptly that evening and after checking the furnace out pronounced the heat exchanger had cracked and the main circuit board was not working properly. So, time for a new furnace.
Matthew, the Atlas sales person arrived promptly at our agreed time. He proceeded to explain the differences and pricing of the furnace brands the company had available. I chose a York 2-stage furnace. Upon further consideration I also decided to replace my AC unit which was the same age, even though I'd had zero issues through the years with it. I chose a York 2-stage AC unit as well. I also replaced my thermostat with an Ecobee 3 wi-fi unit which works with Apple home kit, something I was interested in trying out. As an aside, I also was required to have the combined chimney flue for the old furnace and our gas water heater replaced with a smaller size as the new furnace would be vented out the side of the house, not up the chimney.
Tuesday morning, the crew arrived with my new equipment. From arrival to departure, the crew was most courteous and efficient. They answered all my questions and checked with me on placement of pipes and wiring, thermostat, etc. They cleaned up properly and took away the old parts. So, from diagnosis to complete new operating system, the time involved was less than 48 hours. I'm impressed with the service and I'm impressed with the new furnace already. Well done, Atlas!
- Approximate cost of services:
- $10,000.00