We met with a salesperson who gave us a quote to purchase a heat pump. We felt pressured to sign the deal and gave a $4000 deposit using a credit card. Less than an hour later we cancelled as we were feeling rushed and uncomfortable with the very expensive purchase. We were reassured that the transaction was cancelled and that the deposit would be credited back to the credit card. Fast forward to June 28/24, we have still not received our deposit back. In the second week of May we were assured that a cheque would be sent out on June 15th because that is when cheques are mailed. I called last Saturday (june 22), and no cheque had been mailed. I called and they told me that the matter would be escalated to management and I would get a call asap. Its been a week. They took $4000 from me in December 2023 and have not given it back. I will never ever do business with this company again! Be very cautious!
- Approximate cost of services:
- $4,000.00
- Company Response
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please call our Operations Manager, Nimo, at 647-493-6223. Thank you!