Warranty not honoured - Company stonewalls further discussion
I purchased 2 entrance doors, 4 windows and a patio door (two separate orders, the patio door was $1328). The lifetime warranty states "no conditions or exclusions save those recorded below". The seal failed on the patio door in the 6th year. The Company will not honour the warranty and instead refers me to a "fine print" clause saying all products installed by The Company are warranted by the Manufacturer subject to their warranty. They tell me that the Manufacturer has a 5-year warranty on seals. This despite the unequivocal wording of their lifetime warranty. Currently, they still have this fraudulent warranty on their website. They now also have a separate patio door warranty that purportedly guarantees the seal for 10 years. Don't believe either of these claims. I discussed all of the above with Margaret and Ellie. I left a voice mail for the owner (no return call) and sent an email to the Company asking them to put their warranty refusal in writing (no response). Buyer beware .... they talk a good game but fail to deliver.
- Approximate cost of services:
- $1,328.00