I had to give this review a lot of thought because my renovation did take longer and costs went over what I had planned to spend. However when I really thought about I think Mark delivered most of my expectations.
I have done many other renovations with a variety of different contractors. I would say that Mark Ashton is way above average when it comes to taking my calls and getting back to me. He also has a sense of honesty, responsibility and integrity which is refreshing.
On the not as positive I would have liked to have seen more supervision and coordination of the trades. Sometimes I did not realize a trade or material delivery was coming. Mark does use a good construction management program but I could not get it to alert me when he was scheduling a trade or delivery. I also would have preferred a few more site visits by him or one of his staff to ensure better continuity. Trades also sometimes had questions which I think they should have already known from Mark.
I take some responsibility for some of these issues because I was busy during this time and it probably would have gone smoother if I was always there to supervise.
Overall I would strongly recommend Ashton Renovations for their value and integrity.
All renovations have unexpected surprises and highs and lows but unlike some contractors, Mark Ashton will always communicate with you and not leave you high and dry.
- Approximate cost of services:
- $35,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks Mike. We appreciate your comments and welcome your feedback. We hope you and your family enjoy your new kitchen.