MY RANT! On Feb. 26/16, I purchased what I assumed would be my last couch (from Ashley Furniture in Stoney Creek). I also purchased a. $250.00 combo 5 year warranty which included my dining room set. The headrest where I sit is peeling. The warranty company refuses to do anything for me as it is a manufacturing flaw and not accidental damage. Ashley customer service has taken a report but told me that Ashley gave me 2 choices..they will order parts (at my expense) but won’t guarantee a successful outcome or they would take a report and pass it on with very little chance that the company will do anything for me. Ashely also informed me that they no longer use the warranty company (Montage Furniture Services). I’ll let you know Ashley’s final decision.
- Approximate cost of services:
- $3,141.00