2.5 years ago Alpine replaced my entire roof and I was happy with the installation. Last week some shingles flew off my roof and a portion of the plywood was exposed. I called Alpine and talked to Tom who was initially reluctant to cover the fix under the warranty provided since he claimed it did not cover any wind damage(the reason for the 1 point deduction in this review). I believe the workmanship warranty should cover moderate winds. My wife then called Tom back and she was quite angry so I must apologize if she came across as rude.
Regardless Tom sent out 2 guys who arrived the same day promptly and they reshingled the exposed roof in some cold temperatures. They did this quickly and from the looks of it a decent job. I spoke with Tom after this and he agreed that he would not charge me for the fix. I was happy that alpine responded so quickly and decided to eat this cost. As a result, they are getting a good review from me. Alpine and Tom responded to my problem well and it points out that customer satisfaction is important to alpine.
I want them to keep this in mind when trading off cost vs. customer satisfaction in future business. A happy customer is always good business. And I am a happy customer and hope this review does help their business.
Update 2012: I'm downgrading this completely to a 0. Every spring when there's a windy day I find that my roof always has shingles blowing off. But not a single neighbour has shingles blow off so I asked myself why that is. I did some research and your supposed to put 4 nails per shingle. I've checked shingles that have fallen off my roof and all have 2 nails per shingle. This company is completely crooked. I don't even want to call them to come anywhere near my roof anymore. I would rather pay a reputable company more money to completely redo my roof than even have a single Alpine person anywhere near my house ever again.
- Approximate cost of services:
- $0.00