My neighbour used them to have his concrete driveway replaced with asphalt a few years ago and was very happy with the work. Mysteriously enough, that same weekend, the previous owner of my house noticed that his water pressure dropped to almost nothing, but didn't pursue it.
Fast-forward to when I buy the house and need to replace the water line (runs under my neighbour's driveway) - I pay for this work and offer to resurface his driveway at my own expense as well. He insisted on using them again. I received the quote quickly enough (during the off-season) but they couldn't start the work due to the weather, but they assured me that they'd call when they were ready to start the next season's workload. I waited for a few months but heard nothing back. I called them to find out what the delay was and when they'd be able to schedule the work, unfortunately, they had misplaced the quote and had to get back to me (so I guess they were never going to call). When it finally came down to scheduling the work, I left at least four messages with their service over two weeks and never had my calls returned. It was my neighbour who eventually got them to come in to do the work. They proudly advertise a 24-hour answering service - this is good, you'll get to know them well. When it came time to pay them I told them that I'd pay by credit card (which they said was fine at first, but was suddenly told that they didn't take MasterCard - so I had to pay for the cash advance fees) and then when it came time to drop off my cheque, I was promised that they'd be at the office by 8:30-9:00...I waited until 9:45 and gave up (being already extremely late for work).
The work itself is of decent quality (I hope so, they're not cheap) and they seemed to do a good job both times, and that would warrant at least one star, but I just can't shake the feeling that it was them that broke the water line in the first place.
Avoid these guys at all costs. Punching yourself in the face is a lot less painful.
- Approximate cost of services:
- $1,700.00