An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Aetna has been a terrific company to deal with. Obviously, if you have a termite issuse in your neighbourhood and in your house, that is not a happy thing, but I feel we have been in good hands with Aetna. In addition to treating the house, they were available for advice as we removed wood to soil contact and when we had renovations done. When it became apparent that the only chemical approved for use in Canada was not terribly effective, so that multiple treatments were needed, Aetna was great about coming back to do that promptly and as needed. Aetna has also been very proactive in working with government towards getting a new, more effective products approved in Canada, and in keeping us informed about that process. Whenever they have come to the house, they have been on time, and they do the work in a neat and tidy way. Dealing with Aetna has taken the worry out of addressing this problem.
- Approximate cost of services:
- $2,000.00
- Company Response
Alison, it has been a pleasure helping you through the renovation and termite issues in your home. Now that the new termiticide (Altriset) has been approved, you will likely see less of us. We appreciate all your assistance in our efforts to bring a new termiticide to the Canadian marketplace.