- Approximate cost of services:
- $600.00
- Company Response
Thank you Dave for taking the time to comment on our service . It's very much appreciated .
Thank you Dave for taking the time to comment on our service . It's very much appreciated .
Thank you Mike for your comments about the installation we did for you.
Thank you for your kind review
Quick response time and service!
Thank you Justine for your comments , happy we could help .
In response to Newman Hu , aka Newman Yi, Advanced Airs first dealings with Newman was May 3, 2017. At that time he called having being referred by a client of advanced air, he called because the rooming house he recently purchased had no heat . When I showed up to the house Newman was having a heated discussion with some other contractor, I preceded to find the problem and it was the batteries in the thermostat . He had great difficulty believing that this would stop the furnace from working , so I replaced the batteries and left the furnace working and didn't charge anything for the service call , he wanted to put the furnace on the service plan so I did. The next time we heard from Newman was after his wife had called to book an appointment to give a report on a furnace at another recently purchased property . When Mike checked the furnace he found on start up it was short cycling , Mike's reason for being at the house was to make a report on the condition of the furnace and not to find out what the problem with the short cycling was . So Mike called the office and asked how to proceed he was told to fill out the report to what he found at that time , and we would return at another time to do a full diagnostic to determine what the problem was. When Mike explained the procedure Newman called the office extremely angry because he wanted a report for the insurance company that there was nothing wrong with the furnace , he was raising his voice and said Mike didn't know what he was doing . He began with threats that he would sue advanced air and slander advanced airs name all over the Internet . He refused to pay the invoice for the report and said he was going to call another company . The next day he called and said he had a report from another company that said the furnace was in great condition , I said to him that's great send a copy of the report to me and I'll review it he said he would absolutely NOT let me see the report from another company . I have to admit that makes me suspicious. I asked Newman what he wanted , he said you tell me , I said if your not happy with our report you do not have to pay for it , he said that's not good enough ! I am going to sue you , I said sue me for what ? You didn't pay for the service . I am still unclear as to what Newman wants . Sense that time we have fully refunded the premium paid and cancelled the plan at the first house and asked him to NOT call advanced air for any future service we sent a letter with it explaining that we a reputable company and have been in the heating and air conditioning business for decades with thousands of satisfied and happy customers , we choose not to deal with someone who is so aggressive and threatening and who does not appreciate our integrity and honesty .
John
Thank you so much for the good review, our goal is to continue to provide you with the service you come to know and expect !
Thank you for your wonderful review it's always good to hear how we are doing from a customers perspective .
Thank you for a great review
Thank you Roger for your positive review very happy we could help
Thank you Rene for giving us the opportunity to make up for a negative experience you had in the past . We hope exceed your expectations in the future