ADAMS DOOR SYSTEMS is the worst company we had to deal with and we would NEVER recommend it to anyone!!! We purchased a garage door in June 2017 that was due to be installed in 10 days according to the owner, Dave. This is how they actually did their business with us... 6-7 weeks later, we FINALLY got to the installation part - but with the wrong windows on the garage door! We paid EXTRA for those types of windows, but got the much cheaper version. We called the next day and informed them of the situation. That did not help. After multiple calls to the company, talking to his assistant, leaving countless of voice-mails, we decided to go see the owner himself, Dave. When we entered the premises, he recognized us immediately, left the "reception area" and hide in his office with his assistant for about 10 minutes. We just waited there, even though there were no customers in the company at that time. When we finally got to speak to him, he was rude, disrespectful, loud, impolite, and kept rolling his eyes when we spoke to him or tried to ask him questions. We brought witnesses with us and they were appalled by this "businessman" behavior and unwillingness to solve the problem. He was constantly raising his voice when we showed him our agreement (which is still under guarantee by the way). We told him that was not how customers should be treated. His reaction to that was to roll his eyes again. We could not believe it!!! Needless to say, our calls still remain unanswered and now we are stuck with a garage door that was NOT what we had ordered - not to mention overpaid. Please think twice before dealing with ADAMS DOOR SYSTEMS. Their service is bad and customer service is terrible. Lastly, dealing with the owner Dave (to solve our problem) is practically impossible. Do not make the same mistake we did!!! Find another company!
- Approximate cost of services:
- $1,775.00