In 2014 Adams Door Systems installed & painted 2 Clopay garage doors on our garage. This year we noticed the doors were delaminating and we asked Adams to submit a warranty claim to Clopay. They replied that they did this and months later we still hadn't heard anything and Adams wouldn't give us direct contact info for Clopay. We found the information on our own and submitted our claim to Clopay. Clopay then asked for the LRV value of the paint. Adams emailed back the approximate numbers from the paint store and we submitted this to Clopay. Clopay sent us a letter denying our claim because Adams used the wrong paint. Adams is denying responsibility and is generally nonresponsive. Everything is great until there is a problem then they don't want to here from you. Buyer beware!!!
Update: Adams Door Systems has now replaced the doors.
- Approximate cost of services:
- $8,000.00