We pay deposit for patio furniture on June 08 for two weeks delivery
6 weeks later we still do not have our patio furniture
Service in the store is very professional and nice though
Sorry that delate happen but unfortunately we are canceling the deal
- Approximate cost of services:
- $3,000.00
- Company Response
At Abacus we always strive to make every customer's experience with us positive and memorable. Unfortunately in this case due to high demand the items the customer custom ordered were delayed. As a result, on June 14th the Customer was informed an updated ETA of July 13th had been given to us from the custom manufacturer. The customer and her husband ok'd the delay via a phone conversation and in person. The customers were offered the use of a brand new patio set for their party on July 9th as their set would not arrive prior to their party. Abacus Furniture also rushed their custom cushions and fire pit and included free delivery for their inconvenience. At no time did the customer request a refund, or to purchase an in stock set. Customer has since been fully refunded for their custom order.