Toronto Steam N Clean

Carpet & Rug Cleaning & Repairing
Toronto ON M5E 1W7
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89%

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Reviews for Toronto Steam N Clean

Average customer rating:
9.6 10 (187 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
9/10

Carpet cleaning

Job well done! It was done throughly, and they were good to work with. Would use them again.

Approximate cost of services:
$300.00
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Company Response

Thanks for taking the time to review us, we appreciate it and look forward to working with you again soon!

Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet Cleaing

Great job: some very difficult stains were removed and haven't come back. I would hire this company again.

Approximate cost of services:
$199.00
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Company Response

Thanks for taking the time to review us, we appreciate it. We look forward to working with you again soon!

James in Toronto
James in Toronto
0 reviews Newmarket, ON
10/10

Sofa cleaning and smell removal

Great customer service and cleaners did a great job too with the sofa. It looks and feels fresher and doesn’t smell like it did before.

Approximate cost of services:
$350.00
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Company Response

Thanks for the review James, we look forward to working with you again soon.

Michelle
Michelle
4 reviews Toronto, ON
10/10

Clean couch and chairs

Well worth it, our furniture looks like new. Came on time, did a great job! Will hire them again for sure.

Approximate cost of services:
$394.00
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Company Response

Thanks for taking to the time to review us, we appreciate it and look forward to working with you again soon!

Samantha in Toronto
Samantha in Toronto
0 reviews Toronto, ON
10/10

Couches look amazing

Nick and Wendy did a phenomenal job cleaning my sofa set. They spent nearly 2 hours doing it very thoroughly and apart from a couple of hardened stains the couches like nearly new. They have been in our family for over 20 years and they haven't looked this good in....ever lol. I just had the same compnay pick up my rugs and excited to see what they come back as.

Approximate cost of services:
$600.00
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Company Response

Thanks for taking the time to review us. We appreciate it!

Jon C in Toronto
Jon C in Toronto
6 reviews Toronto, ON
10/10

Great crew, excellent service

Super responsive to my request, and very easy scheduling. Was very happy with the service provided on site, and the customer service was excellent when I had questions.

Thanks a bunch, I would highly recommend and will use again :)

Approximate cost of services:
$360.00
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Company Response

Thanks for taking the time to review us, we appreciate and look forward to working with you again.

Ann
Ann
3 reviews Vaughan, ON
10/10

Patio furniture and carpets

John and Harris arrived on time and worked tirelessly on patio cushions that had remained outside through some bad weather. The entire set looks almost new. A few guests have mentioned our new patio set and were shocked when we told them it was the same old set. Kind of embarrassing we took so long do get this done but now we know for the future. I will happily refer steam n clean to friends and family.

Approximate cost of services:
$550.00
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Company Response

Thanks for taking the time to review us, we appreciate it and look forward to working with you again soon.

Private User
Private User
Private User reviews Toronto, ON
2/10

Didn’t clean my rug and wouldn’t refund

I had two newly purchased secondhand Persians rugs sent to them for cleaning. When the rugs were returned, the larger 10x13’ rug was obviously still dirty. Handling it, I got dust all over my hands and arms (I’m very allergic to dust, that’s why I sent the rugs for cleaning). Dirt was in the air and grit gathered on the top of my baseboards. My condo is brand new and I just moved into it, no dirt existed in this room until the rug was installed.

I contacted their office and showed photos and pictures of the dirty rug. They offered the rug be cleaned again. I’m a very busy person and it took me weeks to find a the time in the first place to have the large rug removed and then reinstalled (it’s in a room with lots of heavy antique furniture on top of it).

I had hired handymen to take the rug out of my condo and put it back in as Stean n Cean would not enter my condo because of Covid. I would have to hire more labourers to move the furniture and rug again for cleaning. At this point the cost of labour would outweigh the cleaning service.

After saying I would prefer a refund the office ghosted me and stopped replying to my emails. So in the end, this business took my money and my rug, gave it a ride around town in their van and returned it to me filthy. Their website says %100 satisfaction guarantee so I thought I was safe. I was misled thinking this company had a professional reputation.

Approximate cost of services:
$500.00
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Company Response

Thanks for taking the time to leave us a review and we're sorry you had a bad experience.

Both of your rugs were cleaned professionally and I assure were not given "a ride around town" without any cleaning. We wouldn't have cleaned 1 rug and not the other. All rugs go through two wash cycles and are assessed before being bagged for delivery. You contacted us days after delivery with your complaint and our assistant offered to have the rug picked up again and cleaned to your satisfaction at no additional charge. You requested our drivers to come in to roll the rug but due to our covid-19 policy we were unable to fulfill your request and you instead demanded a refund or to have our drivers come in after the policy had changed. As we have no plans on changing that policy in the near future we could not agree as this could be many months from the initial service date.

Private User
Private User
Private User reviews Toronto, ON
10/10

Patio cushions

Highly recommend! Very responsive with online correspondence and timely, professional and super results when cleaning our outdoor patio cushions on-site. Had not been cleaned in quite a while and came out terrific.

CL - Toronto

Approximate cost of services:
$360.00
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Company Response

Thanks for taking the time to review us, we appreciate it and look forward to working with you again!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Job!

Toronto Steam and Clean staff provided excellent service. They not only cleaned my carpets but also addressed my minor concern was in a professional and timely manner. I highly recommend them.

Approximate cost of services:
$300.00
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Company Response

Thanks for taking the time to review us, we appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Steam N Clean

For over two decades Toronto Steam n Clean has been providing quality services to residential and commercial clients of all types. Our experience and attention to detail is the reason we are chosen by organizations of all sizes in both the private and public sectors.

We’re able to guarantee satisfaction because we use top-level machinery and employees to make sure you get great results. Our company won’t leave your home or business until we’re assured you’re entirely satisfied. We have been in the business of putting smiles on our clients’ faces for over 20 years. Let us put a smile on yours today!

CATEGORIES
Carpet & Rug Cleaning & Repairing and Fire & Water Damage Restoration
SERVICES
Carpet Cleaning, Area Rug Cleaning, Upholstery Cleaning, Air Duct Cleaning, Flood Restoration, Commercial Cleaning,
STYLES
Hot Water Extraction (Steam Cleaning)
SPECIALITIES
Spot and Stain Removal, Pet Hair and Odour Removal
WEBSITE
http://www.torontosteamnclean.ca
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
7
RETURN POLICY
100 % Satisfaction Guarantee - We will return to job and RE-DO as necessary until you are satisfied
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, E-Transfer
LICENSES
IICRC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
199
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
24 Hour Satisfaction Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.