Toronto Steam N Clean

DO NOT USE THIS COMPANY.

I would highly suggest NEVER to use this company it is a waste of money and will further ruin your furniture. They won't assume any responsibility for their mistakes or their technicians actions.

I had a small water stain on my upholstered headboard. I treated it with a diluted mixture of white vinegar and baking soda. I contacted Toronto Steam n' Clean explaining the makeup of my headboard, what I had used to treat it and then a photo of the stain. They warned me they may not be able to remove the stain but they would come and try. Two technicians arrived on site and said since it was a water stain and I had treated it with water, vinegar and baking soda it should come out very easily. They did the treatment and my stain was not removed. The technician said let it dry and then call us back if there are any problems. Once it was dry our original stain was not removed and a much larger stain was left from their treatment. We contacted the office immediately and tried to call them but only received a voicemail. We emailed and asked about their procedure now that they had made the stain worse and Areesha said the technicians would have to assess it in person. We expressed our concerns with them coming back and making it worse and she said she would not answer any further questions. We had booked in for Saturday of the long weekend and they ran out of product so could no longer come. The technicians returned and were shocked to hear that further staining had occurred. They said with upholstered headboards they are guessing on what products to use. They say they never know the makeup even though I told them explicitly what he fabric was. They decided to use a browning solution and immediately our original stain was removed and they said to let it dry and sometimes it takes two treatments. We let it dry and our original stain was fully removed and the majority of their stain was removed. There was still some discolouration so following the advice of the technicians we made a follow up appointment. They returned and treated a far larger area than where the staining was. They said word for word "you are off the hook, this is on us". We let the stain dry and now it takes up 90% of our headboard and is much worse, despite the technicians saying they used the same product. We immediately contacted Areesha who escalated our complaint to Asaad. We asked for a refund of service ($244) plus compensation for our damaged headboard. Asaad takes zero responsibility for the further damage to our headboard and continues to say it was our fault and stemmed from the original products we used. Toronto Steam N' Clean takes no responsibility and has offered no refund or compensation for the issue. They take zero accountability for their technicians who explicitly told us that it was their fault and we were off the hook. If Toronto Steam N' Clean "guesses" with upholstered furniture they should not offer it as a service. I would highly suggest NEVER to use this company it is a waste of money and will further ruin your furniture.

Response back to Assad Comment:
The technicians did NOT tell us it could worsen nor that it would be difficult to remove. We proceeded with the services only AFTER we sent, clear emails that we ONLY want them to come if they will not make the matters worse. Areesha offered us 'I cannot answer your questions'. The technicians visited our home TWO additional times (not 3). We were prompted by your team to leave reviews across multiple platforms - which is what we are following.There was no compromise, Assad told us after the third email "This will be my final communication on the matter" and is no longer replying to us. We did not post review until after, and although we don't agree with the "resolution", Asaad cannot claim we did not try to seek a fair resolution. Had he refunded us the $240 for the services, that would be a compromise - no such thing was offered. Your biggest liability as an organization is that your customer service default to the expertise of your technicians, yet, when your technicians make a mistake and they admit it to us, your customer service representatives conveniently wont take any responsibility. As I have said - save yourself the headache, time, and money and use another company. Trust me it isn't worth it.