A Room of My Own

We are beyond disappointed in the utter lack of customer service from Forgali / A Room of My Own. We ordered a bedroom set for our three year old daughter back in November 2013. Despite being promised a 6-8 week delivery time it took nearly 11 weeks to arrive (February 2014). We had told Forgali / A Room of My Own that we needed the furniture to replace baby furniture that was being passed down to our coming baby but this evidently had zero bearing on their desire to deliver furniture anywhere near the promised delivery date. When we expressed our disappointment, Kathy was dismissive saying that it was only a few weeks late. Informing her that my daughter may need to sleep on a mattress on the floor didn’t seem to light a fire under her to speed up the shipment. When the furniture was finally to be delivered, Forgali / A Room of My Own called on a Thursday to tell us that the furniture would be delivered the next day and that they’d call us in the morning to let us know a specific time. My wife rescheduled her entire day on short notice in order to take delivery of the furniture. On the delivery date, the morning came and went without a call from Forgali / A Room of My Own. My wife called them at noon and they unapologetically said that it would be delivered between 4-8pm but that they’d call back later with a firmer time (they never did). When we called them back at 6pm, they revised the delivery time to “probably before 9pm”. Eventually they arrived, after being 3-5 weeks late and wasting 13 hours of my wife’s time waiting at home all day with two young children and waking up my children with their 9pm delivery. Oh yes, and we paid $150 for this brutal delivery service. I called Forgali / A Room of My Own to complain about this delivery service (or lack thereof) and was told that it wasn’t their responsibility and wasn’t within their control as they outsourced the delivery to a third-party service. Needless to say, this made me even more livid as we paid Forgali / A Room of My Own and not their third-party service. We asked to be credited for the $150 delivery given the debacle noted above. Kathy said that this wasn’t something that she could authorize without speaking to their head office. She told me that head office would call me about it on the following Monday. After following up with Kathy three times over two weeks she finally gave me her head office’s response: a resounding “no” to being credited the $150 delivery charge for all of our frustrations. Upon pressing her about the decision Kathy said that it wasn’t unusual for them to delivery children’s furniture at 9pm, it wasn’t unreasonable for my wife to wait around 13 hours for a delivery and that any issues we had with it were beyond the control of Forgali / A Room of My Own. It goes without saying that we will never buy from Forgali / A Room of My Own again and will tell anyone who listens about our ordeals in dealing with this brutal company. I strongly suggest that you go elsewhere for furniture.