Reliable Dryer Vent

We had a problem with our chimney - fumes that made the house smoke and set off carbon monoxide detectors. Yikes!

After getting several quotes from chimney companies, we decided to go with Magic Touch - not on price but on a gut feel. The technician, Richard, who did the initial inspection, was very good. He gave us the lowdown in easy to understand terms. He never gave us the impression that he was trying to upsell us on unnecessary work or repairs. It was all on the level. The diagnosis was we needed a new chimney liner (incidentally the quote for this was pretty much identical with all companies we contacted).

When Richard returned with his assistant to begin work, they discovered a new problem. The fireplace was not up to code due to drywall and wooden studs installed too close to the firebox. At first I suspected a scam in which they were going to ask us for more money.

Not so. This wasn't the kind of work they do. Richard regrettably informed us that we'd need to get a general contractor to remedy the situation before he could begin work. The company would not proceed until the fireplace was up to code. So clearly it was a concern for our safety - and the responsibility for his company to do work up to code. Who knows what would have happened if we had cone with someone else?

Richard also informed us that if we were unwilling or financially unable to bring the fireplace up to code, Magic Touch would refund our deposit 100%, no questions asked.

Well, we decided to go through with it. And after hiring a third party to correct the fireplace code shortcomings, we had Richard return to complete the job, which was done to perfection.

Upon completion you'd have never know anyone was there, let alone a couple of guys that had been rooting around inside the guts of fireplace and chimney!

We'd also like to mention the office staff - Donna in particular was very pleasant and accommodating when we had to reschedule due to the unforeseen problems. Despite the fact that things became a lot busier for the company since our first booking, Donna was able to get the guys back in to complete the job in a timely fashion.

Thanks very much Magic Touch. Your name says it all.