I used to use Scannell Moving for my clients exclusively with m minimal damage. In 2010 I had them move my senior client and they showed up to the job late with the impression that the leader was hung over as he said that he was. He smelled like alcohol and was witnessed by the client, her daughter and myself. When they had finished loading the truck they said they were going to Tim Horton's down the street for lunch which they did not do as I went to meet them there and they were not there. As they unloaded the furniture at the new location they had broken furniture, mirrors and almost all of the poor senior's possessions. We all smelled recent alcohol on the boss Ben. When the job was done he took her $800 and it was then when re-arranging the furniture that we noticed most of it was in a broken state that was not in that condition before they came. I went to Scannell and spoke to the owner who stood up for Ben. I came to find out later that that Ben owned his own truck and was an asset to the company in that respect. They refused to fire him but said that he would look into it and fire him if he felt it was true. I stopped using them immediately. Approximately a month ago I was packing at a job when the movers arrived. I could recognize his voice from the other room and when I saw him he had grown a facial hair but it was him. He had forgotten where he had met me and I kept a low profile so he wouldn't remember me and take it out on the client. In the meantime I went outside and called the client and told her of my experience with them. After the move I asked her how it went and she told me that they had scratched her floor and did some damage. Scannell was a good moving company otherwise for the exception to when Ben was doing the job. If you use them, make sure that you indicate that you do not want him or expect damages. I would recommend them only on conditions. I have since started using other movers who are reputable, reliable, efficient and more cost effective.
- Approximate cost of services:
- $800.00