I kept hearing noises from the attic and discovered I had a not so friendly racoon. I immediately called Gates having used them before and knowing how responsive and effective they are. Upon making my phone call, I was able to get immediate support from Brad and Nick - both were great. Nick, in particular, went way above and beyond my expectations to diagnose the situation. He thoroughly inspected the attic, the roof and used an infrared scanner to precisely locate mommy racoon and her babies. He then strategically opened a spot on the roof/soffit to gently coax the mom out, while he rescued the 3 baby racoons and left them in heated box for mom to reunite later that night. My roof and soffits have been repaired (better than before), no more sleepless nights, and racoon family is back together - thankfully at another den and not my roof. The entire process was simply remarkable. I highly recommend using Nick and the Gates crew - good people and experts at their craft. They are serious about your satisfaction being guaranteed.
- Approximate cost of services:
- $900.00
- Company Response
Hi PG, I would first like to thank you for trusting us a second time to solve your wildlife problem. Secondly, I love your review. You perfectly explained our procedures and mentioned that we "are serious about your satisfaction being guaranteed". No truer words have been written, we truly want our customers to have an excellent experience. I cannot thank you enough! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner for 7 years in a row (2021, 2020, 2019, 2018, 2017, 2016, 2015).