AAA Gates Wildlife Control

Pest & Animal Control
ON M5A 1A1
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HomeStars  >  Pest & Animal Control in Toronto  >  AAA Gates Wildlife Control  >  Great Company...but I think the rep. was a little lazy.
ac from Richmond Hill
ac from Richmond Hill
7 reviews Richmond Hill, ON
7/10

Great Company...but I think the rep. was a little lazy.

In January, Gates sent a rep to remove a raccoon and block in the hole in our roof.

They had been to the house before years earlier, and we had a great positive experience.

This time the rep. didn't want to disturb the raccoon and just installed a one way door. And thanks to the mild winter he examined the roof, etc. After a week went buy, they came back to seal up the One way door since I hadn't heard any noise.

After the first service, they up-sold some pest control treatment, I really felt he did the absolute minimum for the extra fee. I had to plea with him to treat some common areas and the garage. In the attic, he didn't want to do much since the raccoon was there. We ended up having to call another company a week ago, due to the mice (and I hope another raccoon that had been decomposing) and smelling up the attic area.

I know Gates is a great company and our first experience was AAAMAZING (also a removal of some baby raccoons, and a one way door for the mom to come out and move her babies). The most recent visit, was much less than I expected from a premium priced service provider.

It was also a little harder to get them to come in quickly (a 2-3 day wait) versus the company we just used (about a 12 hour wait).

Regardless, of the company, it comes down to the personnel they send to your home. As an animal lover, I understand balancing the needs of wildlife, with that of the homeowner; but I really felt the lack of effort was out of laziness and/or lack of care/training, versus the best resolution.

Approximate cost of services:
$450.00
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Company Response

Hi ac, I truly believe the second company you mentioned in your review was not my company, AAA Gates Wildlife Control, based on your description. You stated "I had to plea with him to treat some common areas and the garage." My company does not treat for mice. Could I please ask you check your records to verify the company in question and call me at your earliest convenience to discuss this matter. My cell phone number is 416.994.1171. Unfortunately, there are a number of companies using AAA in there name and I am afraid you may have confused us with someone else. Sincerely, Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016