I had squirrels in my attic and was actually referred to Gates by another pest control company. I am totally impressed by them! From start to finish, they are a shining example of the way a business should work.
First, when I called to make an appointment there was no waiting and they told me upfront that the minimum charge was $395 to have a technician come out, but that the estimate was free.
Second, they have specific appointment times -- no "between 10am and 2pm" stuff -- and they are punctual!! Boris was my technician and he actually showed up about 10 minutes early. He was pleasant, courteous, professional and thorough and instantly made me feel confident that my squirrel problem would be solved.
He discovered the point of entry then wrote up an estimate for me for securing it as well as an additional estimate for also securing other potential problem areas like the chimney and the sewer stack. That blew me away! He gave me a choice based on my budget, which I really appreciated. I decided to go for it all, and within an hour, Boris had secured the point of entry and all other potential problem areas. He explained to me how the squirrels initially got in through one of the roof vents, what he did to secure everything, and explained the one-way exit hatch he installed to ensure the squirrels could not get back in once they had left. He then explained that he would return in a few days to follow-up, remove the hatch if everything looked good and secure it permanently. He explained that no one needed to be there for this follow-up visit and he would leave a note to indicate the final results.
Sure enough, a few days later I came home to find a note indicating that the squirrels were gone and the entry point was now permanently secured. Thank you, Boris, for a great job and to you, Brad for running a great company!
I can't say enough about AAA Gates Wildlife Control and will happily recommend them. The fact that Brad truly cares enough to personally respond to each of these reviews speaks volumes.
- Approximate cost of services:
- $600.00
- Company Response
Hi Chris, I don't know what to say. In one paragraph you have summarized what my company stands for. Any potential customers reading your review will have an amazing overview of how we operate and the steps we take to solve their problem. I don't think I could have described it better myself! Your review solidifies in my mind the fact that we are meeting or exceeding our customers expectations and that makes me extremely happy. I would like to also want to thank you for complimenting Boris on being so "pleasant, courteous, professional and thorough". I take the time to read each and every one of our reviews during our morning meetings, your review will receive special attention. Thank you so much!!! Brad Gates, B.Sc. Owner / President