4 U Furniture Centrepoint

I went into 4U furniture about a month ago to look around. Marley, the sales person, seemed nice at the time and convinced me to buy a L shaped sofa ($1899) for my apartment. We decided that I would pick it up myself and she excluded the tax. A week later, I went back and purchased another dining table and 4 chairs ($895).

First of all, she wrote down my phone number wrong and kept telling me that I was impossible to get a hold of. Then, I told her my moving date, time, and even wrote it down on the order form. The day of my move, August 10th, I spent over $100 renting a U-Haul and had 2 friends take a day off to move from North York to downtown Toronto. We arrived at 4U to pick up the puchases and she said, "You're not suppose to be here until tomorrow. It's not the 10th yet!" How can someone who is in charge of the store get the day of pick up/delivery wrong?!

THEN, we decided that she would ship it to me, free of charge the following day (TODAY). I wrote down an approximate time on the sheet, 3pm and said I would call her later. I finished my move, confirmed the loading elevator time, and CALLED HER to tell her to change the time to 2PM! She said, "OK, 2pm, we'll be there right on time"

TODAY, I called her around 12:30/1pm to confirm and she said to me, "2pm? No, you wrote down 3pm. I told the guy 3pm" RUDELY! So I waited until 2:50pm, didn't hear from anyone. Called her to ask the status of the driver and she said she would call me back right away. 20 min later, I called her and she said, "I'll call you back in 5 mins" AND HUNG UP! Another 15 minutes later, I received a call from the driver and he said that he would be there at 4:30PM!!!! 4:30!! when I made an appointment for 2pm!! Marley KNEW I work out of town and that I came in just to get her delivery which SHE SCREWED UP!!

I talked to the driver today and he said he would delivery everything next week by 9:30am. If it doesn't get here in time or if the order is scratched or wrong, I BETTER GET MY MONEY BACK!!!

NEVER GO TO 4U FURNITURE! THAT PLACE IS TOTALLY DISORGANIZED AND GIVES EVERY INDEPENDENT FURNITURE STORE A BAD REPUTATION!!

Came to buy chairs in May 31st. Were promised to get them in 3 days. Then we called to change the colour of the chairs. Barnie (manager) told us they will be in next week, since they dont have them in stock. We kept coming over and over week after week and were fed the same bull. Week after week she was becoming more rude and annoyied by us. She couldnt wait to get us out of the store. Finally a month later the chairs came in. Came to get them, realized that she ordered the wrong colour. However, she kept saying that baige is actually that - which was as white as snow! Then we came home, unpacked the chairs and realized they were not the same as those we ordered! The one we tried at the store had wide legs and cushion 1 inch size. Those had small think legs and think cushion and the fabric quality was cheap as hell! the seam was running and the chairs had scratches all over them like they were previously floor models and were packed in a box and given to us. We came back to store, complained, Barnie kept saying that those were the chairs we ordered. We asked for a refund, she gave us a refund after arguing on some paper and did not swipe our card. Told us that the refund will appear at our statement in 48 hrs. ALmost a week has gone by and we still did not get our refund. Customers, please beware of this company!! They trick to get you to buy and then you will wait for ages to get your product and then it might not even be the same quality. Please check what you buy and take pictures at the store! Open all boxes in front of Barnie to show her what you got. Or better yet NEVER go there!

she refused to give us a refund, never returned my calls, was extremelly rude...terrible experience! somebody needs to shut this place down! I would never go back there! absolutely ridiculious

If you're reading this, it's probably because you already got ripped off by 4U. My God, what an outfit. It's hard to imagine such a retailer operates. I pass by that store occasionally and it always amazes me that it's still in business. Why Centrepoint Mall hasn't given 4U Furniture the boot is beyond me. I know that mall isn't high end, but still, having a retailer like that around hardly ups their prestige factor!

Here's the sequence of events:

I purchased a coffee table. Marly said it wasn't in stock, so she had to order it, but needed the cash up front. Fine, I thought. I've had major retailers take this approach so I handed her my credit card. Well.

Weeks began to pass and no word from 4U. So I phoned them. I was told someone would phone back. No one did. So I phoned again. And so forth.

To make a long story short, the woman kept stone-walling me with fresh excuse upon fresh excuse. The table was here. The table was there. It was on the truck. The driver had a cold. Every word that poured out of that woman's mouth was a fabrication.

Finally, I marched in and told her I'd phone the credit card company and have them reverse the charges. Pronto, presto, the table appeared within days. If you're within the time limit to do this, DO IT! Otherwise, good luck.

Again, it mystefies me why Centrepoint doesn't cancel her lease. They can't be that desperate.

My wife purchased 2 paintings at the 4U Furniture store at Centerpoint Mall in January of this year. We wanted to see the paintings in our living room to be sure that they worked with our colour scheme - our salesperson Marley assured us, before we purchased the paintings, that we could bring them back for a full refund ("No questions asked" in Marley's own words) if they didn't match our room.

Unfortunately the paintings didn't work in our room so we brought them back for refund 3 days after the original purchase, and still in their original condition. We spoke to the same salesperson Marley who now told us that they were not returnable. We reminded her that she had told us the paintings were fully refundable before we purchased them. She then backed off her original refusal, and told us she would refund our money but she needed some sort of card in order to be able to process the refund in the store and she did not have it with her that day - we would get our refund the next business day, Marley told us. We returned the paintings to the store and got Marley's promise in writing on our receipt before we left.

Over the course of the next 5 weeks(!) we called and visited the store several times seeking our refund and were met with a laundry list of excuses and dishonesty - but no refund.
"We can't do refunds on Saturdays".
"I can't do a refund right now because the store is too busy".
"Our computer is in the shop for repairs right now so we can't process the refund".
"I've already processed the refund - you should see it on your credit card account any day now".

None of this was true. No attempt to refund our money was ever made until we threatened legal action. My wife, after consulting with our credit card company, refused to leave the store without either an official refund or a signed letter indicating that the store would refund our credit card (this allows our credit card company to involve their legal team in the dispute).

There is a staggering list of reviewers on homestars, ibegin, etc who have been misled and deceived by Marley. This is not a mistake or an oversight on her part - it is a pattern of intentional deceitful behaviour. If the evidence on homestars isn't enough, when my wife entered the store for this final time another customer was already there arguing with Marley about... a refund - this woman had also been waiting over a month for a refund and had also been repeatedly given false excuses.

My wife and this other woman were both finally given the refunds that they were owed by Marley. Marley processed the refunds herself without anyone else's approval and it took about 2 minutes - not nearly the ordeal she has tried to make us and many other customers believe it is.

This store has deplorable business practices that border on the illegal. My family will never shop there again and we urge others to avoid it as well.

I went to the the furniture store a couple of weeks ago, Marley was very nice and helpful. While I wasn't certain if two paintings and a rug would look nice for my living room. She suggested that I could take them home first, if I don't like, I could return it. As we agreed in advance, I returned one of the paintings the next day and the rug a week later. She promised they would refund to my credit account in 48 hours. I didn't get it for a week. I made a few calls but they never replied. I went to the store almost every other day to ask for my refund. She gave me different excuses each time, that either they'll investigate or they'd do it again... but where's my refund? I've been waiting for weeks. Marley is being so dishonest, I can't believe in anything she said or any promise she made. I will not stop till I get my money back. If anyone have any better suggestion to deal with such situation, email me at fyo03@yahoo.co.uk much appreciate!

I bought the King comforter and the sheets from 4 U furniture on Feb 19, 2010. The woman was working there, Marly [last name removed -- Ed] told me that the original price of the King Comforter was 700$ and now it is 229.99$ which is 60% off. I trusted her; I bought the comforter and the set of sheets matched with it. But just one week after that, I went to another store and surprisingly I found exactly the same King Comforter, same color, same model, same company with the original price of 229.99$ (I have the proof).
I am so that I was so stupid to think everyone is as honest as I am, not knowing that in Canada , it is possible , under our noses , to victumize many innocent and hardworking families as easy as this.
Marly [last name removed -- Ed] is pushy, rude and dishonest.

Hi there,

I am so sad and angry that with two degrees earned in science and education I was so stupid to think everyone is as honest as I am, not knowing that in our great Canada , it is possible , under our noses , to victumize many innocent and hardworking families as easy as this.

I have paid the deposit of $1000.00, they cashed my money right away but now I ask about the cancellation policy or refund or exchange , when my furniture arrives , what if something is wrong and any of my questions been answered .It seems that they got my money and don't care about anything else. Marley is rude , pushy , making up stories in no time , she even tells you what you never wanted or said!, never met anyone so dishonest and manipulative.
I am trying to contact as many people as possible to make a group effort to put an end into this kind of behavior. I know that they are not member of Business Bureau and it is hard to trace their dirty steps but hopefully this will be the final act for these con artists, Marley and Henry Gaw.

Please reply if you are interested to help me in this. As a very hard working educator I think there is more than my personal interest in this , it has become my goal to inform the public in a greater volume when a wolf is in a sheep custume prowling around.

Thanks,
Phantom Educator

Looking at similar stories, I feel we all should put Marely out of business for scamming and taking advantage of people. If you want to take her to court and report her to the BBB, please join efforts and email me at 6sigma88@gmail.com. The story like all of many of her victims here, once she got the money she never calls and it took weeks before delivery happen and when it did, the mirror over the dresser was missing. I called her daily for weeks, and went to the store were she was rude and uncooperative and claimed that it was deliverd. It has been over 5 weeks now and she has my money on other purchases that is not delivered in addition to denying the mirror on me saying it was delivered. Someone needs to put these kind of crooks out of business. She seems to be master at it with the many similar stories, she is rude, once she got the money she was awful with me, never returned a call and had me chace her daily for weeks and after all items are missing. I would advise you all be careful with this place.

Marely Gow manages this store. She is completely deceitful. I never received the coffee table & she never refunded my credit card. She confuscated with one excuse after another. Awful!!!