Ryan and his fellow worker did an excellent job cleaning my windows and skylight, inside and out. Special kudos to Ryan's fellow worker who cut back vines and did the outside work in miserable weather. My only caveat with Clearview is that the crews nearly always arrive later than they say the will: this crew was scheduled for 10-12:00 and arrived at 1:30. Ryan did call, twice, to say they'd be late.
- Approximate cost of services:
- $570.00
- Company Response
Thank you for the review. I hope the following details will clarify why early or late arrivals are so common for appointments. Please note that it is unfortunately impossible to 100% accurately predict arrival times for several reasons. For example, an actual cleaning could take more or less time than anticipated. In your case, there were vines to trim and the amount of growth changes from year to year and thus there is no way to accurately know how much time to schedule for such a project. Excessive trimming will result in a delay for the next appointment. Some clients also request extra work to be done when we are onsite which again delays the arrival for subsequent jobs. Traffic and weather play a role as well. Sometimes our arrival times are much earlier than expected too all because of reasons beyond our control. I do see that a few calls were made to keep you posted about the delay at your property. Later appointments are always the ones impacted the most. I do hope you understand that we truly always do our best.
Regards,
Toronto Clear View Window Cleaning Inc.