Brock Doors & Windows Ltd.

I ordered windows for about a third of my house. The quality of the windows in fantastic and for that reason I would definitely recommend again. I was a little disappointed after placing my order to find out that some of what the salesman said could be done, could in fact not be done, but after some push they did provide me with a rebate to compensate me for that. All but one of my windows was installed in the expected timeframe. One window arrived in the wrong colour and three months later I am still waiting for an update on it (with no compensation for the delay -ordered in April). With all that said, while customer service definitely doesn't go above and beyond, the initial instal team was amazing and the windows are great so far so I would still recommend them.

Brock did a phenomenal job installing new Windows and Doors for my entire house. Looks amazing!! That was 18 windows and 3 doors in black. The installers were very professional and completed the job in the time they promised. No complaints. House value has gone up and I am a very happy customer.

Great service beginning with the sales person who explained the complete window purchase and installation process, including the Greener Homes audit procedures. The project coordinator gave us an installation date which was met. The installers were professional, courteous, cooperative, and did a great job. We are very satisfied with the whole process and would recommend Brock to others.

Repeat customer. Great quality, professional service. Fully happy with finished product! Technicians went above and beyond.

We highly recommend Brock Doors and Windows. We recently replaced our main floor windows and front door, couldnt be happier! Bill N. from Brock quickly gained our trust by really taking the time to listen and understand our needs and preferences. Because of his years of experience and expert knowledge he was able to provide us with a variety of styles and design options all within our budget. He kept us informed every step of the way from start to finish including a post installation visit to make sure everything was perfect, and it was! Thanks Bill and staff for making this substantial investment a smooth and enjoyable process.

Avoid bait and switch and high-pressure tactics, go straight to Brock!

Frances and Wally

We ordered a front door and two basement windows at the beginning of the summer. They were installed by early October. The installer did a fantastic job, arrived when expected and left the house clean after completing the job. The door delivery was delayed but Brock did a good job of reaching out and rectifying the issue to our satisfaction. I would recommend Brock for any door or window job as their prices are competitive and of the highest quality!

I had recently had Brock Doors & Windows replace all my windows but one which I had to replace a few yews ago plus a sliding glass door.
They did an excellent job at a great price. The guys were there on time and removed and replaced all the windows (9) and the sliding glass door in one day which was great. The next day they did all the finishing work and clean up. The neighbours even commented on how clean they were.
The windows look and feel great.

7 windows delivered when expected as advised by sales rep Phil - installed in one day by a top notch team who also cleaned up inside and took away the old windows. The windows are beautiful, trimmed nicely, and the sealed so there are no indoor drafts and added bonus of less outdoor noise.

We dealt with Brock Windows & Doors for our new back door & we were 100% satisfied with them from start to finish ..they kept us posted about our order & installation..Their staff in store & Jim (the salesman) & the installation guys were awesome@ professional ..customer service & quality was perfect ..would definitely deal with them again in the future..

Multiple windows and doors ordered including a replacement for existing patio door. As they were installing it in July, it was obvious that the opening was the wrong way and not the same as what was there. This was a sales rep error on their part. A conversion kit was ordered. In September the appointment was cancelled because their truck broke down. In October it was cancelled as staff sick. In November it was cancelled as staff quit. I have a pending December appointment. I cant put up my Christmas tree because the opening is wrong. Every time it took multiple emails and phone calls on my part to get the appointment. I have also been waiting since March for a storm door. I have NEVER heard from them despite phone messages being left as to the status. Winter is coming and I have been waiting 8 months.