Brock Doors & Windows Ltd.

I am extremely satisfied with the windows and door replacement of my house by Brock Doors and Windows.Sales person Bill patiently guide me through the whole process making sure that I fully understand the investment that I am undertaking since I am a layperson.My installer is Amry, very experienced, clean, punctual and quality of work is number one.After service respond is excellent, I have some issue with my patio door and entrance door it was fixed within a week to my satisfaction.Most importantly the quality of their product is excellent, you can feel it immediately after replacement, hydro goes down, comfort level goes up.

Took 7 months for an over priced installation. Get other quotes, better quality and service for less money. Don't waste your time as they have more excuses and apologies than anyone should have Most most unprofessional and have little is any respect for the consumer.

We needed to replace our original sliding door in the kitchen. Mr Monery came in and showed us some entry options that would fit our existing door opening. We decided to stay with a sliding door and Mr Monery provided us with a selection of styles.

An installer came a measured up the opening and once delivered, the Brock installation team came in and knocked it out of the park. Clean, complete install. No mess and done in record time. Very professional.

Brock windows saved us $1400.00 over 2 other company quotes. All stages of the installation were professional & on time. We are very happy with completion. Very nice job done.

We had Brock Doors and Windows install a new front door on our cottage and there is nothing bad I can say about the work they did or the door they installed.

They went above and beyond to make sure everything was prefect before they left and even supplied us with touch-up paint in case the door ever got scratched.

In case anyone is planning on buying windows from Brock beware this is what they installed on my house and will not take responsibility for their botched installation. Apparently they don't understand why I'm complaining since this is normal to have brick mould scratched and besides it will get covered up. A horrible experience with Brock.

Had no problems working with this company. All the staff were friendly and helpful. Even the office staff on the phone. Absolutely love the new windows and doors. Especially my new patio door, storm door and kitchen window. Would use them again.

Steve from Brock came to give us a quote to replace all of our windows and doors. Due to covid we had to put off half our order a year, but they honoured the original quote for the second half of our order. We were informed that the windows might take a bit longer because of the pandemic, but the lead time was still reasonable. The installation went well and the installers cleaned up after themselves. We are very happy with the windows and the finishing inside and outside the home.

I used Brock doors and windows about 19 years ago and just ordered more windows this year.
I trust this company for value, quality and workmanship, from the sales staff to the installers I received courteous and quality service.
Would definitely recommend

My neighbour had done her windows last year, and she was happy with the products. But, she warned me of the customer services. I thought I could handle that considered I myself was in customer services field, and I am a pretty calm person. I was wrong!

The sales team was very responsive to our call, and quickly set up a sales person, Rick, to our house. Rick is knowledgable about the product, and was able to answer our questions.

After the sales was finalized, the customer services is no where to be found. The project coordinator, Sandy O., was not prompt in responding emails/calls. It always took several follow-up to get her attention.
Installation was pretty good. We ordered triple-pane windows, and we could feel right away the windows blocked off the heat from outside.

When we checked the job after it was done, we noticed that one of the windows' mechanism didn't seem right - it needs a lot of force to push the handle down to close the window. Installer said it might loosen up after some time. Now it was almost 3 months later, no improvement. We just left a message yesterday to the Service department. Now, see how long it takes for them to respond.

Overall, happy with their products. But, customer services after the sales finalized sucks.