Terrible customer service...no one will even call us back after large home install
Long story short, Brock did a large install for us (42 windows) in May of 2020..since then we have had several issues and can't even get a call back from them..once they have your money they disappear! So much for warranty...there isn't one! My husband put up a review expressing this and they sent us an email right away that they would contact us asap..that was 3 months ago..again..no action, no callback..nothing..worst customer service we have had from any company..ever. We highly suggest you go somewhere else for window needs!!!
- Approximate cost of services:
- $75,000.00
- Company Response
Wendy,
We would like to extend an apology if your experience did not live up to your desired expectations. It is incredibly important to us that your expectations are not only met, but exceeded and we are disappointed to see this was not the case for your home renovation project.
A member of our team will be connecting with you to better understand the outstanding items you've mentioned within your review.
We look forward to collectively resolving your concerns, and would like to again apologize for the troubles you've incurred.
Kind regards,
Steavi Potter
-
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.