Buyers beware! The company took my deposit of $400 and did not install the windows. After a year They still have not returned my money! No one answers the phone.
- Approximate cost of services:
- $400.00
- Company Response
Hello Ms. T,
We understand this experience has been frustrating for you and we would like to extend our most sincere apologies for that. Your return deposit cheque was issued by our Accounting Department on the 30th of June, and we ask that if you're interested in discussing alternative options, i.e. cancelling the cheque and re-issuing via express post or EFT, please connect with the department directly.
You may be experiencing some difficulty connecting with the department via telephone due to the work-from-home measures we've taken for social distancing in our offices.
Regards,
Brock Doors & Windows Ltd.
accounting@brockwindows.com
1-800-449-3808 ext. 606