Brock’s financial office staff are incompetent.
I’m sure their motto is “Over Promise – under deliver!”
I ordered 11 windows, and was offered a 3 month deferred payment plan for $39.95. I decided to take advantage of the offer.
Once the order was placed, the finance people at the Brock office took over. Big mistake. She was completely unable:
1) to comprehend why I wanted the 3 month deferral if I was going to pay it off within the three months,
2) to provide me with 3 month deferral forms, and
3) unwilling to correct, or provide the new forms, once I pointed out the forms were incorrect.
The salesman was good, and understood what needed to be done. The Brock office financial person was “incompetent”, to say the least. She never was able to rectify the situation (nor wanted to). I’m not sure if it was ignorance or stubbornness, or a combination of the two.
It never was resolved – her ‘insolent attitude’, and ‘haughty air of superior financial intelligence’ wore me down. I just paid the windows off immediately.
I am happy with the windows and the instillation team. Very unpleasant experience dealing with the Brock office financial person.
- Approximate cost of services:
- $9,939.95
- Company Response
Bruce, we're sorry to hear of the experience you've had with communication.
We aim to provide the best in all regards, and we're very sorry if you felt you did not receive that.
This information has been given to our General Manager for review, we appreciate you relaying this feedback to us. Please never hesitate to contact our office directly if you wish to speak with someone in regards to this @ 1-800-449-3808.