It took some pain and a couple of months to come to a successful installation with Brock Windows, but ultimately after two months from first install date to final project completion(one window was mis-measured twice), we are happy with both the installation and the windows. The removal of our old windows, however, was not completed without leaving numerous shards of glass all over the property. Brock Windows provided us with a $150 credit due to the hours I spent cleaning the shards of glass, which was not a huge credit based on a $30,000 order, but they did issue the credit in a timely manner. If all work was completed within a couple of days, and if the crew had left a clean job site, this could have easily been a 10/10 review.
- Approximate cost of services:
- $30,000.00
- Company Response
Jennifer, it's unfortunate to hear of the trials you felt you've encountered thus far into your window installation.
We apologize if glass was left on your property, but due to the circumstances we had to work under with your home remodelling underway, it may have been hard for your installation crew to locate any glass that may have accidentally been left behind.From the images you've provided, however, it is apparent that there is a large sum- it is possible that the glass shown was hidden under debris that was already located on your property prior to our appointment. Our crews are very meticulous when it comes to clean-up following an installation and the images we have on file depict a major renovation taking place in your home, apart from the window replacement. Again, we'd like to apologize if you were required to tidy any remaining debris as a result of the replacement.
In regards to the flashing, we do have it noted in our system that your Installation Crew will address these concerns on the day of your appointment of May 23rd. We understand our Installation Manager tended to your property and assessed the situation. He explained that we will cover costs for your eavestrough company to come and repair the flashing. You were not charged an additional $1000 for framing, and subsequently your Installation Coordinator explained that would not be the case, and was an unfortunate miscommunication between you and someone else involved in your project.
We're very sorry for the inconveniences you've experienced, and look forward to rectifying the remaining concerns on May 23rd.