Out of all the companies I called, Brock was the only one that sent a sales person to my home to provide a Quote. Once the order was placed it took multiple calls and follow ups to get a response. The issue was that the door had to be custom ordered and therefore there was a delay, but I was not advised of this, and as a result nearly cancelled the order. However once all was sorted the rest went smoothly. The company made good by covering the difference for the custom changes and Bride was helpful scheduling and coordinating the install. Also the installers, Ben and Jeff did a fantastic job with the door. It was very nice to see them take pride in their job, they also cleaned up well after. Overall the communication could have been better and I would have appreciated being in the loop. That said, the end result was of high quality and I'm happy with the door.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Keith, thank you so much for this feedback!! Of course like any business we do encounter delays and run into minor issues, the best part about feedback like this is that it gives us a chance to improve on these errors! Most importantly, we're proud & happy to see that everything was finished off perfectly for you!! Thank you again & we'd love to work with you again in the future