Brock Doors & Windows Ltd.

We decided on Brock because we wanted North Star windows (we realize they are better windows, worse windows & roughly equivalent windows out there from other manufacturers). Brock eventually gave us the best price for triple glazed windows that other installers of North Star windows couldn't match. Furthermore, we were looking for warranty coverage on the installation side. Brock belongs to an industry group that provides improved warranty on the installation of the windows and patio door. The group will also mediate any possible dispositions. Many smaller installers and installers owned by the window manufacturer don't belong to this industry group.

We also liked the fact that Brock included trim for around the windows that was wider than standard trim. This resulted in a lot touch up work & paint to the walls around where the windows were replaced. Small, but an important point that saved us lots of time & effort in the end.

We did notice a significant improvement over the previous manufacturer windows (Fenbrook circa 1995). Less drafts and less noise. Can't comment on energy savings as this past winter was worse than the previous one and we haven't owned the house for more than two winters. I will say the interior frames for the windows are no longer cold the way they were with the old windows.

As for the installation Brock assigned it to a team of two installers. The installers did a good job and pointed out areas where attention would be required. For example, the bricks below the windows on the southern facing exterior wall. This was expected as rain, snow and trickling water over the brick will eventually erode it based on the wall it was laid. I knew at some point in time I would have to hire a brick mason to look at this - replace the brick with cement (will look better too). However, the installation job really required a 3 person team so it took longer than expected. No real complaints on the installation side.

One of the main windows (centre one) came with too many vertical grills that did not match the other two. Brock was advised of the error and the contact person confirmed that on the contract and a replacement was ordered and installed.

The only issue I really had was after sale communication. I generally wasn't able to get quick replies either from the sales person or from the office reception. However, once I got in contact with Jim Weir from Brock I never had a communication issue with Brock.

As a salesperson, Brian Vuckovic was good at suggesting options and colours. In addition, instead of trying to up-sell us on a front entrance he suggested we simply change the glass in the door and paint the entrance a colour that would complement the windows and the brick. This would give us a few more years without having to replace the front entrance with a new one. That's what we did and Brock will be our first choice in going with a new front entrance when it's time to replace it.