I would advise against using this company! I placed my order March 9, 2022. I have paid in full, and yet the job is still not done.
The installers broke my front window on install in SEPTEMBER 2022 and told me theyd be back in 4 weeks with a new one. This window is still broken, taped up, and I still do not have an install.
Also, the latch on another window has already broken off. Horrible quality. I regret contracting this company for my window replacements. 9 windows took the installers 2 full days to install (I live in semi-detached, 1,800sq.ft. home). THAT IS NOT THE NORM! They did not clean their work sites after.
Use someone else.
No return of calls.
- Approximate cost of services:
- $24,000.00
- Company Response
David, we understand this has been a frustrating experience for you and for that we would like to apologize. Our team has been in communication with you regarding a rectification plan and estimated timelines to resolve the remainder of your service needs. We greatly look forward to rectifying this for you and will be in contact as we receive updates from our manufacturing partners.
Thank you,
Brock Doors & Windows Ltd.