High Life isn't as bad as suggested by some of the other reviews here but there are things for them to improve on.
We are tenants in a relatively new townhouse development and had been experiencing problems with our Air Conditioner. We already had one fill up a week prior of contacting them but our AC pipe froze up again, our landlord suggested us to contact High Life as his friends had High Life installing their units with no problems. The office told us that a technician would arrive at 5PM and the technician was arrived on time. However, our AC unit was still frozen so the technician only checked our filter and left within 10 minutes and said he would need to come back on the weekend but still needed to charge a $100 inspection fee.
We spent the night without Air Conditioning and tried to request the technician to return the next day but he never gave us a call back. Frustrated without the AC, we had a second opinion suggesting that our unit's compressor is probably damaged and we are better off replacing the unit, the owner agreed and we ordered a new unit from High Life.
Our project was assigned to Mark. Mark was very responsive and seemed knowledgeable about our needs, he suggested that the unit we have from the builder was oversized and could have contributed the problem, so he helped us order a new unit and it was ready for installation the next day.
Just a day after the new unit was installed, the AC pipe froze up again and the air coming out from the new AC was not as cold as the old one. We were extremely disappointed to find out that having the new unit did not solve our problem and so i contacted the office. The office explained that they would need the same technician who did the installation to follow up on the job to prevent any miscommunications or finger pointing if the installation wasn't done well, which was confusing to me as they are all technicians working for the same company.
They said that the technician would be available to inspect the problem the next day, so I took time off work to answer the door for him, just to find out that he would end up flopping on the appointment, meaning I would need to take time off again the following day to open the door for him. The technician stayed for less than an hour and put some duct tape on our furnace pipes, but ultimately said there was no problem with the machine because the air was blowing through the vents fine, but this was probably due to the furnace being shut off for the past 2 days due to the frozen AC pipe.
The problem reoccured after the technician had left, so I contacted Mark again and he was responsive to my calls, he suggested that perhaps the coil we have installed is not ideal for the AC unit, but at this point I have already started to lose faith in the company, especially seeing how others here have had negative experiences with the company as well.
Ultimately, I was able to convince the landlord to allow us to have another company to inspect our problem. Who ultimately improved our situation at a very reasonable cost and was diligent enough to spend 3 hours with us on a Saturday night.
We appreciate the help we have received from Mark, but we will be taking our business elsewhere from now on
