My experience with McWilliams Moving in Cambridge was a complete nightmare. It started out as would be expected, with a very nice gentleman who came to my home and took an estimate of what would be needed. The problems started on the day of the move when a very small truck arrived to move my 2000 sq. ft. home. The movers were shocked at how much stuff needed to be moved and indicated that the truck they brought was not nearly large enough to move our stuff. They proceeded to order another vehicle and the 3 men started moving stuff out of my home. It took about 9 hours for them to completely empty my house onto the trucks. They didn't have any food for their lunches so I felt somewhat obligated to provide food to them as they didn't even really take any breaks. The delivery of my contents had to be done the following day. The smartened up and sent an extra man to help with the off loading although it didn't help much and 8 hours later the trucks were finally offloaded. The real problems started after that. Obviously the quote I had received was a complete underestimate and from $1500 my bill was now $2500. While they did give me some money back I don't feel that it was my responsibility to cover the additional costs since they were the ones that quoted inappropriately. But I paid anyway. After the whirlwind of the 2 days I finally had a chance to check on the damage to my items. There were many large scratches and dents to my wood furniture, they broke my bbq, the movers dropped my compound mitre saw in front of my face, and they drove on our lawn and ripped a significant chunk out of it. After contacting them, they sent someone out to repair my furniture but have yet to repair any of the other damage. After speaking to Mr. McWilliams today, he told me that my claim has been settled and that they are not responsible for any other repairs as they are my fault or that the items were broken before the move. I am disgusted by the response. He was neither kind or understanding and didn't even take the time to allow me to explain myself. Think twice before hiring them. The customer service is atrocious.
- Approximate cost of services:
- $2,200.00