Paul in Toronto

My boiler went out so I contacted Laird. When their technician arrived he diagnosed the problem and the solution (needed a new part). The part was expensive and the diagnosis sounded a bit suspect so I foolishly decided to get a second opinion. Went to another company and got another diagnosis that sounded just wrong to me (and the internet) so recontacted Laird. They got back to me promptly and have just fixed the problem. They'd told me that I'd definitely need a new part and might also need a deep cleaning. After putting in the new part they concluded that I did NOT need the deep cleaning (and so deprived themselves of some business). Dealt with 3 different technicians over 3 days, all were quite pleasant and professional. At all times they came within their specified windows, always kept me informed of what was happening. I could wish the part was less expensive but that is hardly their fault :-(

My boiler was on the fritz so I contacted Reliance. After getting through the commercial ridden telephone tag hell I finally got to make an appointment. In fairness, the appointment was for a 4 hour time period starting only 2 hours in the future (so good on that) I was at my desk downstiars near both the door and phone when I got email saying that they'd tried to contact me and failed. Now maybe they'd used the wrong phone number or gone to the wrong address but certainly my phone didn't ring and nobody came to my door. I again contacted the company to find out what was going on. Had to go through the main line since there was no other viable contact information provided The person on the phone said that they'd get back to me. Well, its now 14 hours later (a whole new day) and they didn't get back to me. No idea how good work they do since they never showed up