I am one of the 20,000 customers, the Vacumax manager always mention in his response below the negative reviews and I do support these negative reviews. Mine is negative too and I whish I had read these reviews before I had called this service. My duct cleaning was done yesterday, Sept 01 by two men. It took them not more than 25 min. to "clean" the ducts, while the shcheduler told me it will take "an hour". The advertisment, based on which I has scheduled the service had 5 items (procedures) included in the package. Out of these, two were not done at all and one was done 50%": a) The power brushing of the vents was not done at all. The reason was explained to me by one of the guys - "the brush is broken"; b) The herbal sanitizing was not done at all; c) The intake vents on the second floor were not cleaned at all - I noticed this after the men left. I also doubt that they have done air scraping of the main lines, because when I checked them with wet colth (using the opening for the vacuum), the cloth got dirty. Well, I just left a notice to Jason - their customer survice manager, who today (Sept 02) is off because of the long weekend. Will see what will happen next week. Overall assessement: Poor service, not corresponding to the company promises (advertisment). The bottom line is: STAY AWAY OF VACUMAX.
- Approximate cost of services:
- $130.00
- Company Response
Most customers know that air duct cleaning is performed (by all companies) with high powered air compression and high powered vac. None of us drag in the garden hose and Mr Clean to perform an air duct system cleaning,this work is done by our vac truck in your driveway. So if you scrub your wet cloth on the cleanest of air ductwork,the cloth will have a film on it. All of our over 20,000 actual VacuMax customers per year are aware of this. Unless your company is using a portable unit and some buckets of Mr Clean?...just a guess.