Jer2018

Our basement flooded in the storm and we called 5 contractors, all of which either said we'd have to wait a week just to get a quote, or said they would come and didn't bother to even call to say they were overwhelmed and couldn't make it. Terry from Aquatec found a 20 minute window between quotes, sent us a quote that night, and requested the locates first thing. It rained the day after the locates arrived, but Terry had our crew on site the next day. Igor and his crew were fantastic. I can't believe three guys were able to dig almost 20 linear feet 5' deep, fix and waterproof the block wall, install a new weeper, backfill and replace everything so you could barely tell they were even there. Same goes for the sump pump they installed inside that afternoon in just a few hours. Superhuman.

Ron took the time to explain our options and even to show our kids the different glass coatings with a nifty solar fan. He steered us away from options that wouldn't fit our taste, and even visited our house before giving a final quote. We never felt pressured. We're really happy we upgraded to fibreglass for our bow window and patio door. The window panel posts are so thin, it gives us so much glass. The hardware is top notch. The patio door slides open with your pinky finger. It's hard to describe how awful our old patio door was. This is a pleasure to open to the garden. Slava and Igor's install team were top notch. They respected our home, laid down mats and cleaned up everything. The install itself was tricky, with our old 60's house. But they made it work, worked efficiently, and everything looks fantastic. We couldn't be happier.