When our over the range microwave started to fall apart in several places just after our warranty was up we were recommended to Transglobal by Electrolux. We were able to schedule an appointment fast and the tech was really nice but after he left we noticed there were two broken pieces on top of the microwave near the panel he would have had to take off to fix the microwave. We called to have him come back out and they booked us an appointment. Hubby took the day off work and the tech didn't show up as planned. When I called in they said he was coming and they would follow up. The tech then called my husband angry saying he never broke a thing and was not coming back. I called back and this got escalated to the supervisor (apparently). We had also noticed the parts he repaired falling apart and mentioned this on the call also. After sending photos and my husband making a video which we've posted to YouTube now showing how horrible the service was we were left with a bill and a broken microwave and nobody to help us as this company said they could not. This is one of the WORST customer service experiences we've ever had. We wouldn't recommend this company to our worst enemy and we've told Electrolux the same (mind you they are not much better themselves and we'd never buy from them again) as a just over 2 year old microwave that was expensive should not be garbage already.
- Approximate cost of services:
- $200.00