Brock Doors Will not reinstall Garden Door unless I pay $600
Garden doors installed 5 years ago , issues from the start. They had to come replace the right door, it was not installed properly . Have had numerous service men here to fix it over the last 5 years because the door fly's open if it is not locked . It would be OK for a while after service call but then start to fly open again.Brock now want to charge me $600 to reinstall to correct their mistake because they say its 5 years . Not fair at all I have to pay for their mistakes after paying $3000 for Garden doors. Bonnie DeCaria
- Approximate cost of services:
- $3,000.00
- Company Response
Bonnie,
We understand the frustration you must be experiencing with your garden door. We have advised our Service Department, as well as our Director of Operations of your concerns surrounding this. We do see that you've surpassed your labour warranty for this specific item and that although you had surpassed it, we have provided free-of-charge labour on a number of occasions to ensure your satisfaction.
We look forward to a constructive resolution being met, as your satisfaction is important to all members of our team. We'd like for nothing more than you to be able to fully enjoy the product you've purchased with us.
Regards,
Brock Doors & Windows Ltd.
info@brockwindows.com
1-800-449-3808