Robert in Weston

I’m eager to give praise where it’s warranted but in this case, I can’t share the same enthusiasm for Ontario Shake N’ Tile as the other reviews posted here. There’s nothing worse than bad communication to put off a customer. When I ordered my new Kasselwood roof through Mitch Myers I was given an estimated start and completion date. The materials arrived a week before the original start date and sat in my driveway for 4 weeks before the job got started. Two weeks after the job was suppose to be done I contacted Mitch to get a new start date. I have to say that I was slightly put off with getting a call back asking that I call their office to speak to the site manager Sal. I believe good customer service would have been achieved if I didn’t have to make the extra call. Sal emailed me on July 1st to tell me that the crew would be starting the next day. Disappoint #2, they didn’t show until the 3rd. At the end of the first day I had to remind them that I had asked that the “no longer used chimney” be brought down to the roof line. The next day when the chimney was lowered the crew wasn’t aware of what they were suppose to do to cap it, the site manager wasn’t present for the rest of the install, which lasted 5 days. As you can see from the photos, this isn’t a big roof! In the end, the site crew manufactured a metal cap for the chimney. It really wasn’t what I expected from the amount of money I was paying. When Sal called the following week to ask about how I like the roof, I indicated that the roof looked great but that I wanted him to come out to look at the chimney cap. We arranged to meet the following Wednesday morning. I spent the entire morning waiting for him and he never showed and never called. I called the office later in the day to complain, they couldn’t get a hold of Sal. I emailed a photo of the cap from what I could see of it and have yet to hear back. The install crew was a little rough around the edges but from what I could tell, they were competent and they cleaned up the site each evening. The roof does look great, I’m happy with going with Kasselwood but I can’t give full marks to Ontario Shake N’ Tile for their customer service. It was lacking.

I would like to strongly echo all the wonderful reviews Paul Falco has received here. I wanted to replace my crumbling asphalt driveway with pervious stone. Paul came out to meet me where others were only interested in giving out quotes over the phone. After having done some research on the topic, I knew that Paul knew his stuff. He immediately impressed upon me his sincerity and passion for getting it right for the customer. He and his team turned an eye sore into a site to behold. Paul, my sincere thanks for helping me to enhance the look of my home and achieve my wish of being environmentally responsible. You are a man of your word. I am most grateful.

First, thanks to HomeStars for helping me find this absolute 10 rated company. Then thanks to James and Andy for the quick response to my project request and job scheduling. But my biggest thanks goes to Dwight, the man who did the back breaking work. An honour to meet someone who loves his work and takes great pride in his work. He showed up just after 7 am and worked solo until the job was done which was 8 pm. He hammered and chipped away at all the old loose parging around the entire perimeter of my house, inspected and fixed any issues prior to applying a beautifully smooth layer of parging. He then went on to grind out decaying mortar joints, the clearly visible areas and then the not so visible. He went above and beyond in my books. A one man power house. A&A Masonry should be very proud of this stellar employee. So happy with the results.

A big thank you to Steve Stefoff, Comfort Consultant, Mike Button, Install Manager, and the fantastic installation team of Jonathan, Todd, Mike N., and Dan for making the installation on my new Trane furnace and Navien Tankless hot water system a great experience. A truly professional group who made quick work of removing the old and installing the new and leaving me in new found comfort and security. What's not to praise?!! Thanks!!