Met with Paul, Sales Rep. Very nice guy. Spent 4 hours detailing plans and gave him a 10% deposit, with a job date of 24th August. He promised to call me approximately 6 days BEFORE too. I kept those days free from my schedule and waited. Didnt hear anything. Called twice, texted, and then called the office and left messages. Sure enough, Paul called back promptly and informed me then that they would be coming the following week now, and not on 24th August. Damm! He actually said 'do you expect us to call our customers everytime we schedule or change dates?!!!!'. I was quite surprised from such a well spoken guy. Yesterday when I texted Paul for exact date, he informed me they would now be coming on Monday 29th August. Today, Thursday 26th August, I came home in the evening and find all the bricks and materials having been delivered and plonked right onto my grass and spilling a little onto the neighbours too! It has now got to sit there for 4 whole days... on the grass.... tons of bricks. To cap it off, its on the grass that we are not even touching during the reno! Could somebody not have simply called to say there would be a delivery today? I have worked in similar companies before in the past .... logistically, its not THAT difficult, given this age of mobile phones/email addresses. I've texted Paul (Sales Rep) but am waiting for a reply by tommorrow. Are they going to move the bricks? Are they going to re-sod that area after the work is done? Lets all wait and see. Watch this space for updates. WHat if stuff goes missing over next 4 days? There's 7 bags of polymeric sand on top of the bricks...25kg each ..... I truly hope (for their reputation) that the job (when it does get done) will be a credit to them. AM keeping an open mind for now.
