Mike in East York

Here's the exact timeline of my experience: At about 2:00pm on December 28th, I put out a Homestars request to New Canadian. At 3:29pm they responded by phone, they asked me about my problem and offered to send someone to check things in the next hour. They did not charge me a fee for this (another company want $200 just to show up). At 4:30pm, Volodymyr arrived. He inspected things for about 45 minutes, ran some tests, and gave us the bad news succinctly. He gave us a rough quote, but made it clear that the office would contact us in the morning with the complete one. (It was late by then, I didn't expect the work done same day.) At 8:30am the next day, the office called. They gave a clear quote that was right in the same ballpark as Volodymyr had given us. I said yes, and they said that the plumber would be there in an hour. An hour later, he arrived. He worked diligently for several hours, called me in to discuss the various issues that he discovered during the process, talked to me before doing anything extra, and completed the work and was gone by 2pm, December 29th. That's pretty darned good service, if you ask me. And during the holidays no less. Volodymyr also explained the future problems we might have that he couldn't solve right then and there. He was competent, genuine, and clear. I don't know anything about the price, maybe I should have asked around for more quotes, maybe it's a totally fair price (the approx. cost is after tax). It seemed reasonable for the work, in my mind. It was definitely worth it to me, to have the whole thing resolved in about 24 hours from the first reach out, during what I imagine is a busy period. That was amazing. These folks run a tight ship. They'll be my first call any plumbing emergency I have.

I had four small issues around the house that had been dragging on that I finally wanted someone to fix. Ali came by and did a free quote, which was excellent, and was in to repair it within the next couple of days. (It would have been earlier, but my wife and I couldn't be home.) He checked each problem, walked me through what he could and couldn't fix (one was related to a larger fan fixture, and we decided together that it was too small and issue to bother with), and he even checked and double checked an old problem that I was still worrying about but had gone away. Fixed 5 switches out for me. All in all, it was polite and great service, a reasonable price, and included all the explanations I needed to feel safe and comfortable. Would recommend.

Honestly, I almost think they were vying for our furnace business, when it comes to repairing that in the future. If that was there goal, they are absolutely the front runner by a mile. They worked hard in the blazing heat, did a difficult installation job, and for a price tag that even we were surprised by. It really won't be a question when it comes to the next thing we need: I'll ask them for a quote first, and it would have to be terrible for me to go with anyone else.