R in Calgary

I went to the shop to explain how they had recovered some chairs for us and the bottom material that covers the springs was falling off underneath the chair (drooping down fabric). David said they would pick it up the next day and bring it back the next day all repaired. I called 3 times and left messages to arrange. I called his cell and he pretended to be someone else when he answered. They pretty much did everything thing to avoid repairing their own work. I will not be going back for future work and will have this repaired somewhere else. I have never encountered such horrible customer service in my life.